Saturday, September 21, 2019
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Entries for 2012

Baldrige Health Care in the News

Yesterdayamp's New York Times editorial A Formula for Cutting Health Costs highlights 2011 Baldrige Award recipient Southcentral Foundation and how it has achieved amp"startling efficiencies: emergency room use has been reduced by 50 ...

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Baldrige Health Care in the News

Yesterdayamp's New York Times editorial A Formula for Cutting Health Costs highlights 2011 Baldrige Award recipient Southcentral Foundation and how it has achieved amp"startling efficiencies: emergency room use has been reduced by 50 ...

Read More

Baldrige Health Care in the News

Yesterdays New York Times editorial A Formula for Cutting Health Costs highlights 2011 Baldrige Award recipient Southcentral Foundation and how it has achieved startling efficiencies: emergency room use has been reduced by 50 percent, ...

Read More

Baldrige Health Care in the News

Yesterdayamp's New York Times editorial A Formula for Cutting Health Costs highlights 2011 Baldrige Award recipient Southcentral Foundation and how it has achieved amp"startling efficiencies: emergency room use has been reduced by 50 ...

Read More

Baldrige Health Care in the News

Yesterdays New York Times editorial A Formula for Cutting Health Costs highlights 2011 Baldrige Award recipient Southcentral Foundation and how it has achieved startling efficiencies: emergency room use has been reduced by 50 percent, ...

Read More

Baldrige Health Care in the News

Yesterdays New York Times editorial A Formula for Cutting Health Costs highlights 2011 Baldrige Award recipient Southcentral Foundation and how it has achieved startling efficiencies: emergency room use has been reduced by 50 percent, ...

Read More

Xerox Corporation

The following is an excerpt from Dr. Joseph M. Juran’s book, The Architect of Quality (2004).  In this piece, he is reflecting on particularly interesting past clients that he had worked with, specifically Xerox.  Xerox was a Malcolm Baldrige National Quality Award recipient in 1989, then again in 1997, and is still going strong today.

Xerox Corporation

Xerox produced and marketed the first xerographic copier, a machine that outperformed every copying process then in existence.  The patents gave the company a monopoly and enabled it to grow in sales and profits at a rate seldom matched in financial history.

Prior to the 1980s, my contacts with Xerox were brief.  Some Xerox managers had attended my courses.  On at least one occasion (1963), I conducted a five-day training course for managers and engineers at the company offices in Rochester, New York.  Then, in the early 1980s I was drawn into a most serious problem—Xerox’s sales were hemorrhaging, and the reason was poor quality.

The Xerox machines were seriously failure-prone, and there were other quality problems as well.  Xerox’s chief response had been to create a field service force to restore service, but the customers were not satisfied; they wanted no service interruptions.  The depth of this feeling was not known to the Xerox senior managers.  Their “instrument panel” kept them up to date on their dazzling financial…

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Baldrige Executive Fellows Program Highlighted in Leadership Magazine

The Baldrige Executive Fellows Program is featured in the July 2012 issue of Leadership Excellence magazine, which has a national circulation of about 200,000 who are primarily C-suite or aspiring C-suite executives. amp"Peer Learning: ...

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Baldrige Executive Fellows Program Highlighted in Leadership Magazine

The Baldrige Executive Fellows Program is featured in the July 2012 issue of Leadership Excellence magazine, which has a national circulation of about 200,000 who are primarily C-suite or aspiring C-suite executives. amp"Peer Learning: ...

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Baldrige Executive Fellows Program Highlighted in Leadership Magazine

The Baldrige Executive Fellows Program is featured in the July 2012 issue of Leadership Excellence magazine, which has a national circulation of about 200,000 who are primarily C-suite or aspiring C-suite executives. Peer Learning: Bring ...

Read More

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