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Entries for April 2012

Two Types of Innovation

There are two basic types of innovation. The first, Type I, does happen, but rarely. Type I is something completely new. And new things under the sun do not occur as often as we think they do. The first automobile and internal combustion engine were certainly new innovations, but even they built on the wheel, cart, and other existing technologies.

Things such as nuclear power, radio, phones, electricity in the home, and manned flight are certainly good examples of something that was pretty close to new under the sun. All the great, really new innovations can often be traced back to a genius, a lucky accident, or both.

We know the names of many of the geniuses – Fermi, Wright, Edison, Benz, and Ford. However, this is not an endless list, and while lucky accidents are good, they are too chancy. Type II innovation presents a better way.

Type II innovation is much more common than Type I. This second type can be reduced to three general approaches:

  1. Making something that already exists larger
  2. Marking something that already exists smaller
  3. Combining one thing that exists with something else that exists

The simplicity of Type II is profound. It can create dramatic breakthroughs and change the way we live.  Most of…

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Designing for Innovation

In section 4.1 of the Baldrige Criteria, Measurement, Analysis, and Knowledge Management, there is a question under Performance Improvement that asks, “How do you use organizational performance review findings to develop priorities for continuous improvement and opportunities for innovation?” Well, how do you?

Designing for customer needs frequently leads to higher-quality goods and services as well as innovative outcomes because an effective design process uncovers hidden customer needs. This discovery, and the subsequent solving of the problems that kept customer needs hidden, will lead to innovation. Designing innovative and superior quality services and products requires gaining a clear understanding of the customers’ needs and translating those needs into products and services aimed at meeting them. This information can be the driver of innovation; however, most do not recognize it as such.

Innovation has everything to do with creating something new. In competitive business situations success often comes to the best innovators. Many organizations have design and development functions that create annual plans to develop new models and new services. Sometimes these functions design the good or service internally to the organization and then look for customers to sell it to, while other innovation comes from solving societal problems. Additionally, organizations may look for customer problems to solve; as a result they create something new, something innovative. It is the latter that we have found to be the most economical and therefore provides the greatest return on its investment.

To create continuous innovation, an organization…

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Acknowledging Innovative Excellence – Iredell-Statesville Schools

As a school system, Iredell-Statesville K-12 Schools (I-SS) are committed to igniting a passion for learning and are rigorously challenging all students to achieve their academic potential. Regardless of the fact that I-SS has per-pupil operations expenditures ranked among the lowest in North Carolina, the 2008 Baldrige Award winner’s average SAT scores have drastically increased in the last 10 years. They have a strategic plan to keep moving forward, realizing high student performance, and long-term student success.

I-SS isn’t succeeding by motivating faculty and staff alone, but instead have implemented a number of research-based best practices to raise achievement and close gaps. By implementing formative assessments, essential curriculum, and collaborative teams, a learning-centered atmosphere has developed. I-SS asked themselves questions such as, What do students need to know?, How will they learn it?, and What will we do if they already know it? Quarterly performance measures are generated based on “customer” requirements and satisfaction, stakeholder requirements, how services will be provided, and how I-SS will know if the services are operating efficiently and effectively.  When student performance does not meet targets, the gap is addressed through the systematic use of a Plan, Do, Study, Act (PDSA) cycle to identify and implement improvements.

Iredell-Statesville Schools has a drop-out rate of 2.36%, ranking it the 7th lowest in North Carolina. However, back in 2002, before implementing the Baldrige Criteria, I-SS had a drop-out rate of 6.5%. Its overall academic ranking in the state in 2002 was 55th; in 2010 they climbed up the ladder to 38th. They increased the number of highly qualified teachers on staff from 6% in 2002 to 11% in 2010 (As defined by No Child Left Behind).…

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2011 CCE Volunteer Recognition Awards

CCE recognizes our Volunteers at the 2012 Anual Conference Paradise Pier Disneyland

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Commerce Secretary Bryson Presents Baldrige Award to 11 Organizations

On April 15, 2012, U.S. Commerce Department Secretary John Bryson presented 11 U.S. organizations with the Malcolm Baldrige National Quality Award, the nations highest honor for organizational innovation and performance excellence.The ...

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Commerce Secretary Bryson Presents Baldrige Award to 11 Organizations

On April 15, 2012, U.S. Commerce Department Secretary John Bryson presented 11 U.S. organizations with the Malcolm Baldrige National Quality Award, the nations highest honor for organizational innovation and performance excellence.The ...

Read More

Commerce Secretary Bryson Presents Baldrige Award to 11 Organizations

On April 15, 2012, U.S. Commerce Department Secretary John Bryson presented 11 U.S. organizations with the Malcolm Baldrige National Quality Award, the nations highest honor for organizational innovation and performance excellence.The ...

Read More

Commerce Secretary Bryson Presents Baldrige Award to 11 Organizations

On April 15, 2012, U.S. Commerce Department Secretary John Bryson presented 11 U.S. organizations with the Malcolm Baldrige National Quality Award, the nationaposs highest honor for organizational innovation and performance ...

Read More

Commerce Secretary Bryson Presents Baldrige Award to 11 Organizations

On April 15, 2012, U.S. Commerce Department Secretary John Bryson presented 11 U.S. organizations with the Malcolm Baldrige National Quality Award, the nationaposs highest honor for organizational innovation and performance ...

Read More

Commerce Secretary Bryson Presents Baldrige Award to 11 Organizations

On April 15, 2012, U.S. Commerce Department Secretary John Bryson presented 11 U.S. organizations with the Malcolm Baldrige National Quality Award, the nationaposs highest honor for organizational innovation and performance ...

Read More

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