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Entries for June 2012

Build a World-Class Management System

One proven way you can differentiate your organization from the competition is by making its management system better than anyone else’s. And the best way to do that is by integrating the Baldrige model.

Organizations that integrate Baldrige see improvements in key results across the board. To see a sampling of those results, click here. They build world-class, sustainable organizations. And their approach is available to you and your organization.

That approach is to evaluate your management system using the Baldrige Criteria. The evaluation can be an internal self-assessment or an application for a local, state, or national award. I describe the evaluation options here.

If you are interested in a Baldrige evaluation, contact me to discuss those options for your organization. Between the experts at Juran, we’ve researched and written dozens of Baldrige assessments, including the applications of many Baldrige Award winners and state award winners, in addition to having two past Examiners on the team. We can help you determine the best way to integrate Baldrige at your organization.

For some, that process begins with Baldrige training. Juran offers training for senior leadership teams, managers, and employees on the Baldrige Criteria, the assessment process, and how to integrate Baldrige at all levels of an…

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Baldrige Award Applicants Can Now Receive Recognition for Best Practices

For the first time in the 25-year history of the Malcolm Baldrige National Quality Award, high-performing organizations that are candidates for the award will be eligible for recognition of their best practices in six of the seven ...

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Baldrige Award Applicants Can Now Receive Recognition for Best Practices

For the first time in the 25-year history of the Malcolm Baldrige National Quality Award, high-performing organizations that are candidates for the award will be eligible for recognition of their best practices in six of the seven ...

Read More

Baldrige Award Applicants Can Now Receive Recognition for Best Practices

For the first time in the 25-year history of the Malcolm Baldrige National Quality Award, high-performing organizations that are candidates for the award will be eligible for recognition of their best practices in six of the seven ...

Read More

Baldrige Award Applicants Can Now Receive Recognition for Best Practices

For the first time in the 25-year history of the Malcolm Baldrige National Quality Award, high-performing organizations that are candidates for the award will be eligible for recognition of their best practices in six of the seven ...

Read More

Baldrige Award Applicants Can Now Receive Recognition for Best Practices

For the first time in the 25-year history of the Malcolm Baldrige National Quality Award, high-performing organizations that are candidates for the award will be eligible for recognition of their best practices in six of the seven ...

Read More

Baldrige Award Applicants Can Now Receive Recognition for Best Practices

For the first time in the 25-year history of the Malcolm Baldrige National Quality Award, high-performing organizations that are candidates for the award will be eligible for recognition of their best practices in six of the seven ...

Read More

Henry Ford Health System’s Baldrige Journey

“Use the Baldrige process to drive integration and improvement across the organization.” That’s the objective that the CEO of Henry Ford Health Systems has in mind. On Friday, I had the pleasure of attending the Connecticut Quality Symposium, presented by the CT Center for Advanced Technology. Ms. Lucy Young, Director of Performance Excellence & System Initiatives at HFHS was the keynote, and she reflected on the strategic choices that the hospital made to become a better place. Back in 2007 when HFHS initially applied for Baldrige, they not intend to win, but rather utilize the criteria as a framework for performance excellence. However, that same year, they also applied for the Michigan Quality Leadership Award and did win.  This unexpected accomplishment spurred their Baldrige ambitions, and guided them through the next (rather challenging) few years.

HFHS’s development of their vision statement alone was substantial, as the CEO and leadership teams had decided that the significance of this statement was huge and could make or break their future in Detroit. “Transforming lives and communities through health and wellness – one person at a time,” encapsulates the entire message the HFHS team was trying to get across. Each patient comes first, and the customer is always priority #1. Starting their Baldrige initiative with this mindset certainly didn’t hurt their chances at success.

It wasn’t long before HFHS realized they did not have a single leadership team in place to orchestrate the Baldrige transition, so in June of 2010 a system performance council was developed. The council provides clear direction to all business units, therefore streamlining the way information and direction is traveling down from the top. They are also responsible for policy changes and decision-making related to quality, especially what falls within the…

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2012 CTEA Keynote Maureen Wisener

2012 CTEA Award Breakfast Keynote Maureen Wisener

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2012 CCE 18th Annual Conference Key Note Alan Fazio

Allen Fazio, the Vice President of Strategic Planning for Business Technology at Walt Disney Parks & Resorts worldwide, delivers the Keynote Speech at the 18th anual CCE Conference at Disney's Paradise Pier Hotel, May 2, 2012. Watch clips from the presentation!

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